Help centre
How to set up Ponta, connect your AI app and keep it in check. New here? Start with Set up Ponta.
Getting started
What Ponta is, how to set it up and how to give your AI app its first job.
- How Ponta works
Ponta lets your AI app use your own Windows PCs. Here is what each part does.
- Set up Ponta
The four things to do before your AI app can work on your PC.
- Your first jobs
Five small jobs to try first. They show you how Ponta works before you hand over real work.
- Join the waitlist
Ponta lets people in as it adds room. If it is full when you sign in, you get a place in the queue.
- Your free trial
Every new account gets 14 days of everything, on up to 5 PCs, with no card.
- Give your AI app a job
How to ask, with examples for each set of tools.
Connecting your AI app
Add Ponta to your AI app, use more than one app, and long jobs.
- Connect your AI app
Add Ponta as a custom connector in your AI app, then sign in with Google.
- Use more than one AI app
Connect several AI apps to one account. They share your PCs and your rules.
- Long jobs and "Still running"
What happens when a step takes longer than 100 seconds.
PCs and the agent
Install the agent, pair a PC, and see or remove your PCs.
- Install the Ponta agent
The agent runs on each Windows PC you want your AI app to use.
- Pair a PC
Link a PC to your account with a short code the agent shows.
- See and remove your PCs
Check which PCs are online, choose how many browser sessions each runs, and cut any PC off at once.
- The Ponta icon by the clock
See what Ponta is doing on a PC, pause it, and open or close its browser.
- Use more than one PC
How many PCs each plan covers, and how your AI app picks one.
Approvals and safety
What waits for your yes, how to answer, and what the agent protects.
- What waits for your yes
The actions Ponta always checks with you before they happen.
- Answer an approval request
Where requests appear, what they show, and what happens if you do not answer.
- Get approvals on your phone
Link the Ponta app to answer requests when you are away from your PC.
- Always allow requests like this
Stop being asked about the same kind of request, and undo it at any time.
- What the agent protects
Places the agent will not touch, old copies of changed files, and the limits of both.
The tool sets
What each set of tools can do, what asks first, and which plans include it.
- The tool packages
What each package of tools lets your AI app do, and which ones you can switch off.
- Files and commands
Find, sort and tidy files, read documents and run commands on your PC.
- Browser
Use Ponta's own Chrome on your PC to fill in web forms and work in web apps.
- Mail
Read and search your mailboxes, clear your inbox and draft replies.
- Screen
See your screen and work desktop apps that have no other way in.
- My Chrome
Let your AI app use your everyday Chrome, signed in as you, when you allow it.
Plans and billing
What each plan includes, paying, changing or cancelling, and refunds.
- Plans and what they include
Free, Ponta and Ponta Pro, and what counts as an action on Free.
- Earn more free actions
Get more actions on Free for feedback, a survey, a quote or a referral. Get a free month when someone you refer pays.
- Pay, change or cancel your plan
Choose a plan, move to Ponta Pro, change your card, get receipts or cancel.
- Refunds and the money-back guarantee
Your first payment comes with a 30-day money-back guarantee.
Troubleshooting
Fixes for pairing codes, offline PCs, plan limits, sign-in and phone notifications.
- A pairing code does not work
What each pairing message means, and what to do next.
- A PC shows as offline
Why a PC can go offline, and how to bring it back.
- Your AI app says something is not on your plan
Why Ponta refused a step, and how to get it working.
- You cannot sign in
Sign-in problems on Ponta's pages or in your AI app.
- Approvals stopped reaching your phone
What to check when the Ponta app stops getting notifications.
Account and privacy
Signing in, what we keep, closing your account and getting in touch.
- Your account and sign-in
How signing in works, and the pages you can use.
- What Ponta keeps, and for how long
The data Ponta holds about your account and your PCs, and when it is deleted.
- Close your account
Cancel your plan and have your data deleted.
- Report a security problem
How to tell us about a security problem in Ponta.
- Contact support
Email us. A person who builds Ponta reads every message.