A PC shows as offline

A PC shows as offline when its agent is not connected to Ponta. Your AI app cannot reach it until it is back.

Check these first

• The PC is switched on and awake.
• You are signed in to Windows on it. The agent starts when you sign in.
• The PC is connected to the internet.

Still offline?

• If the PC shows as Disconnected, it was cut off from your account. Choose Reconnect next to it on Your PCs. It connects again within about 5 minutes.
• If you paired another PC with the same name, the new one replaced it. Pair this one again with a different name.
• Otherwise, contact us. Tell us the PC's name and when it went offline.