Ponta is sold by Roadmap Consulting Ltd, trading as Ponta. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle processes every refund and returns the money to the way you paid.

Your first payment: 30-day money-back guarantee

Use Ponta for 30 days after your first payment. If it has not saved you at least an hour, or you simply change your mind for any reason, ask within 30 days of that payment and we will refund it in full. No forms, and you do not have to explain.

This covers the first payment on your account, whether monthly or yearly. If you moved from Ponta to Ponta Pro within those 30 days, the extra charge for the move is refunded too.

Renewals

If a monthly or yearly plan renews and you meant to cancel, ask within 14 days of the renewal payment. We will refund that payment in full and cancel the plan.

Free trial

The 14-day trial needs no card and nothing is charged, so there is nothing to refund.

How to ask for a refund

• Email support@ponta.ai from the address you use with Ponta, or
• find your order at paddle.net, using the email address on your receipt, and request it there.

Once a refund is approved, Paddle sends it to your original payment method. How long it takes to appear depends on your bank or card provider.

What happens to your account

When a payment is refunded, the plan it paid for ends and your account moves to the Free plan. Your PCs stay paired, and your first PC keeps working within the free limits.

Your legal rights

This policy is in addition to your legal rights. If you are a consumer in the UK, nothing here affects your rights under consumer law, including your right to a remedy if Ponta is not provided with reasonable care and skill.

Questions

Write to support@ponta.ai.