1. Who we are

Ponta is a trading name of Roadmap Consulting Ltd, a company registered in England and Wales with company number 16726574, whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. In these terms "Ponta", "we", "us" and "our" mean Roadmap Consulting Ltd, and "you" means the person or business using Ponta. When you use Ponta, your contract is with Roadmap Consulting Ltd.

You can contact us at support@ponta.ai.

2. Payments through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy a paid plan, Paddle sells it to you and its buyer terms apply to the payment. These terms apply to your use of Ponta itself.

3. Accepting these terms

By creating an account, pairing a PC or using Ponta, you agree to these terms, to our refund policy and to the way we handle data described in our privacy notice. If you do not agree, do not use Ponta. You must be 18 or over.

4. What Ponta is

Ponta is a service that connects an AI app you choose, such as Claude, to software we provide for your Windows PCs (the "agent"), so the AI app can work with files, run commands, use a browser, read and write mail and use desktop apps on those PCs, within the plan you are on. Ponta is in beta. Features may change, and some may be added, limited or withdrawn as we learn. We will tell you before we remove something your paid plan includes.

5. Your account and your PCs

• You sign in with a Google account. Keep it secure. Anything done through your account is treated as done by you.
• Only pair PCs that you own, or that you are allowed to control, and only use mailboxes and online accounts that you are allowed to use. If you use Ponta for a business, you confirm that you have the business's permission.
• The agent can do on your PC what your Windows user can do. You decide which PCs and Windows accounts to connect, which approvals to give, and what to ask for.
• Keep backups of anything important. Ponta keeps a short-term copy of files it rewrites, but it is not a backup service.

6. AI apps, instructions and results

• The AI app you connect to Ponta is provided by its own maker under its own terms. We do not control it and are not responsible for it.
• You are responsible for the instructions you give, for checking what the AI app does and produces, and for having the right to use any files, mail, data and accounts you ask it to work with.
• AI apps can be wrong, misunderstand an instruction, or be misled by content in a web page, file or email. Check important results and actions yourself. Do not rely on Ponta or an AI app for legal, medical, financial or other regulated professional advice without suitable human oversight.
• The approval taps and guards in Ponta reduce risk. They do not remove it, and they do not stop actions that you approve or that your settings allow.

7. Acceptable use

You must not use Ponta, or let anyone else use it through your account, to:

• break the law, or help anyone else to;
• commit fraud, deceive people, impersonate anyone, or send spam or bulk unsolicited messages;
• create or spread malware, or attack, probe or overload any system, including Ponta;
• harass, threaten or abuse anyone, spread hateful content, publish someone's private information without their consent, or make deceptive likenesses of real people;
• infringe anyone's copyright, trade marks or other rights;
• access a PC, mailbox or account you are not allowed to use;
• get round Ponta's plan limits, approvals, guards or security, or try to stop an AI app's own safeguards from working;
• resell or share access to Ponta without our written agreement.

We may block an action, limit use or remove content where we reasonably believe it breaks this section, and we may report unlawful activity to the authorities.

8. Plans, trial and payment

• Trial. A new account gets 14 days with everything included on up to 5 PCs. We do not ask for a card, so nothing is charged when it ends. The account then moves to the Free plan.
• Free plan. 1 PC, with the limits shown on our pricing page. We may change the free plan's limits with notice.
• Paid plans. Ponta and Ponta Pro are subscriptions paid monthly or yearly in advance, at the prices on our pricing page, which include VAT. They renew automatically at the end of each period until you cancel.
• Cancelling. You can cancel at any time from your plan page (Manage billing), which opens Paddle's billing page. Your plan runs to the end of the period you have paid for and then stops renewing.
• Changing plan. Moving from Ponta to Ponta Pro is charged straight away for the rest of the current period, and the new price applies from the next renewal.
• Price changes. We will email you at least 30 days before a price change takes effect on your subscription. If you do not want to pay the new price, you can cancel before it applies.
• Failed payments. If a payment fails, Paddle will retry it. If it is still unpaid a few days after the period ends, your account moves to the Free plan until it is paid.

9. Refunds and your legal rights

Our refund policy explains our 30-day money-back guarantee and how to ask for a refund. If you are a consumer, you have legal rights in relation to services that are not provided with reasonable care and skill, or that do not match what we said about them. Nothing in these terms affects those rights.

10. Ownership

We, or our licensors, own Ponta, the agent, the website and everything in them, including our name and logo. While you have an account, we give you a personal, non-transferable right to use Ponta and to install the agent on the PCs your plan covers. Some parts of the agent are open-source software, used and shared under their own licences, which are listed on our licences page. Nothing in these terms limits your rights under those licences.

Your files, mail and data stay yours. We use them only to run Ponta for you, as our privacy notice explains.

11. Availability

We work to keep Ponta running and secure, but we cannot promise it will always be available or free of errors, especially during the beta. It depends on your PC being switched on and online, and on services we do not control, such as your AI app, your internet connection, Google sign-in and our hosting provider. We may pause Ponta for maintenance, and will try to give notice of planned work.

12. Suspension and ending

You can stop using Ponta at any time. To close your account and have its data deleted, write to us. We may suspend or close your account, with notice where it is reasonable to give it, if you seriously or repeatedly break these terms, if a payment remains unpaid, or if we reasonably believe your account is a security or fraud risk to you, to others or to Ponta. If we close a paid account for no fault of yours, we will refund the unused part of your current period.

13. Our responsibility to you

If you are a consumer. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious it will happen, or if both of us knew it might happen when you started using Ponta. We are not responsible for loss that is not foreseeable, for loss caused by actions you asked for or approved, or for loss caused by the AI app you chose. Ponta is for personal and small business use: if you use it for business purposes, the business terms below apply to that use.

If you are a business. We are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you in any 12 months is limited to the amount you paid us for Ponta in those 12 months.

For everyone. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit or exclude.

14. Changes to these terms

We may update these terms, for example when we add features or when the law changes. We will email you about any change that matters to you at least 30 days before it applies to your account. If you do not agree, you can stop using Ponta and cancel before the change applies. The date at the top shows when these terms last changed.

15. General

If a court decides that part of these terms cannot be enforced, the rest still applies. If we do not enforce a term straight away, we can still enforce it later. Nobody else has rights under these terms. You may not transfer your account without our agreement. We may transfer our rights and duties to another business, and will tell you if we do, without reducing your rights.

These terms are governed by the law of England and Wales. If you are a consumer, you can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.

16. Contact

Email support@ponta.ai, or write to Roadmap Consulting Ltd (Ponta), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.