What to include

• The email address you sign in with.
• Which PC it is about, and what you asked Claude to do.
• Any message Ponta, Claude or the agent showed, copied in full.

Never send us a password, a PC's key or a card number. We will never ask for them.

Common tasks

See your plan and this month's use

Sign in at https://mcp.ponta.ai/plan.

See or remove a PC

Sign in at https://mcp.ponta.ai/devices. Remove cuts a PC off at once. To use it again, pair it again.

Pair a new PC

Run the pairing step of the agent on that PC, then confirm the code it shows at https://mcp.ponta.ai/pair. Only confirm a code you started yourself.

Connect Claude

Add a custom connector in Claude with the address https://mcp.ponta.ai/mcp, then sign in with the same Google account you use for Ponta.

Cancel or change your plan

On your plan page, choose Manage billing to cancel, change your card or see receipts on Paddle's billing page. A Ponta plan can move to Ponta Pro from the same page.

Ask for a refund

See our refund policy, then email us or use paddle.net.

Questions about a charge

Paddle, our reseller, appears on your statement and sends your receipts. You can look up any order at paddle.net, or ask us.

Close your account

Email us from the address you sign in with. We will cancel any plan and delete your data as our privacy notice describes.

Security problems

Write to support@ponta.ai with "Security" in the subject. See our security page.

Company details

Seller

Roadmap Consulting Ltd, trading as Ponta

Company number

16726574, registered in England and Wales

Registered office

71-75 Shelton Street, Covent Garden, London WC2H 9JQ

VAT number

GB 520 4345 31

Email

support@ponta.ai