What Ponta keeps, and for how long
The data Ponta holds about your account and your PCs, and when it is deleted.
Requests and results pass through Ponta on their way to your PC and back. We do not keep their content, apart from a long-running result waiting to be collected.
| What | How long |
|---|---|
| Long-running results waiting to be collected | 24 hours |
| An approval request | Until you answer or it ends after 12 hours. The record of it and your answer, 90 days. |
| Call log: each tool, PC, time and short details such as a file path | 90 days |
| Monthly action counts | About 13 months |
| Sign-in on Ponta's pages | 1 hour |
| Your account and plan | Until you close your account, then deleted within 30 days. Records we must keep for tax, six years. |
| Support emails | Up to two years after our last exchange |
Ponta keeps only a fingerprint of each PC's key, never the key itself. Our privacy notice is the full statement.
Checked 1 November 2026.